Jobs
Job Title: Bartender and Manager of Customer Engagement and Outreach Download: Bier Distillery application for employment
Location: Bier Distillery & Brewery, 5295 West River Dr NE, Comstock Park, MI
Position Type: Full-Time (40 hours per week)
Pay: Hourly ($20-$25 per hour)
About Us:
At Bier Distillery & Brewery, we’re dedicated to delivering exceptional experiences through outstanding service, innovative beverages and food, and a warm, inviting atmosphere. Bier Distillery is a grain-to-glass micro distillery, brewery, and winery serving Dutch and American bar food. We’re on the lookout for a dynamic individual who can excel as both a Bartender and a Customer Engagement and Outreach Manager, ensuring that we are seeking out new guests and that every guest leaves with a memorable impression.
Job Summary:
The Bartender and Customer Engagement and Outreach Manager will combine the craft of mixology with a passion for customer service and new business development. This dual-role position involves not only preparing and serving drinks but also leading efforts to expand our customer base and outreach. The ideal candidate will bring expertise in bartending, a knowledge of the Michigan craft beverage industry and hospitality industry, and a keen eye for creating exceptional guest experiences.
Key Responsibilities:
Bartending Duties:
- Prepare and serve a wide variety of cocktails, beers, and wines with precision and creativity.
- Provide outstanding customer service by engaging with guests, taking drink orders, and fulfilling special requests.
- Maintain cleanliness and organization of the bar area, ensuring all equipment and supplies are well-stocked and in good condition.
- Follow all health and safety regulations, including sanitation and proper food handling procedures.
Customer Engagement and Outreach Management Duties:
- Develop and implement initiatives that increase the visibility of the company in the neighboring community and produce new customers, for example, seeking out opportunities with other local businesses to refer their customers.
- Develop and implement initiatives to promote our products off site, for example local or state community activities, festivals, and other off-site events.
- Develop and implement initiatives to expand existing customer relationships and engagement including loyalty programs and special on-site events, such as trivia nights.
- Oversee the overall guest experience during special events, ensuring high levels of satisfaction.
- Analyze customer feedback and service metrics to drive continuous improvement and adapt strategies as needed.
Qualifications:
- Proven experience as a bartender with a solid understanding of mixology and beverage service.
- Demonstrated experience in customer service management or a similar role.
- Excellent communication and interpersonal skills with a customer-centric approach.
- Ability to handle high-pressure situations and resolve conflicts in a calm and professional manner.
- Flexibility to work evenings, weekends, and holidays as required.
Benefits:
- Competitive salary with performance-based incentives.
- Paid Time Off (PTO)
- Opportunities for professional development and career advancement.
- Employee discounts and perks.
- A dynamic, supportive, and inclusive work environment.
How to Apply:
To apply, please submit your resume and a cover letter detailing your relevant experience and enthusiasm for the role to jobs@bierdistillery.com. Include “Bartender and Customer Engagement and Outreach Manager Application” in the subject line.
Bier Distillery & Brewery is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We look forward to finding a dedicated Bartender and Customer Engagement Manager who is eager to make a meaningful impact on our guest experience and contribute to our team’s success!
Job Title: Bartender/Server, Download: Bier Distillery application for employment
Location: Bier Distillery & Brewery, 5295 West River Dr NE, Comstock Park, MI
Position Type: Part-Time (10-25 hours per week)
Pay: Tipped Hourly (Averages around $20 per hour depending on tips)
Bier Distillery is currently seeking bartenders/servers for their West River Drive location. We are a family business distilling craft spirits since 2013, running a charming restaurant and tasting room in Comstock Park. Our tasting room features an array of craft cocktails and beverages. We are a small business whose employees are like family.
Servers are responsible for:
• Using the Point Of Sale (POS) system to take orders.
• Minimal food preparation including plating and serving snacks and small plates to customers.
• Taking and delivering drink and food orders.
• Handle retail merchandise and off premise bottle sales (basic math skills a must).
• Restocking supplies.
• Cleaning facilities and bathrooms as necessary.
No prior serving is experience is required, however, the ideal candidate will:
• Be comfortable in social situations and at ease with engaging the public.
• Be comfortable wearing a mask.
• Have a passion for and interest in learning more about craft spirits and the craft beverage industry.
• Be able to lift, carry, pull or push up to 50lbs as well as carry trays up stairs.
• Remain calm in hectic situations.
• Must be able to prioritize and multi-task
• Have excellent customer service skills.
• Be able to stand on their feet for 6+ hours a day.
• Have reliable transportation.
• Be punctual.
Availability on nights and weekends (Friday and/or Saturday) is a must. Flexibility on days, nights, weekends, and holidays are preferred. We are open 7 days a week. We are looking for people to work 3-4 shifts per week, predominantly on Friday nights, Saturdays, and closing shifts during the week. Shifts will typically be 3-4 hours long on weekdays and Sunday and 6-8 hours long on Saturday.